Tag: Tips
A Day in the Life of a Real Receptionist
Ever wondered what happens in the office of a virtual call answering service? We chat with Desiree, an operator at Real Receptionist since they opened their doors in 2020, to discover what goes on behind the scenes.
Is Outsource a Resource? YES!
Many companies are looking to achieve more with less: fewer staff, lower costs and less drama, but more flexibility and increased profit.
How We Deal with Upset Callers
Call operators are expected to represent the business they are assigned to with professional and friendly tones. They cannot lose their cool when a caller is rude, annoying or angry.
What NEVER to Say to Calling Customers
While you may be tempted to put a caller in their place, it’s better to remain professional and take the high road.
Vocal Tricks to Help with Call Answering
Being the initial voice of the brand, a receptionist needs to practice their most useful instrument, their voice, to ensure they enunciate words clearly and speak with a powerful yet polite tone.
Discover & Utilise Your Ideal Customer Profile
How to obtain customer profile data and get the perfect target audience/s to use in digital advertising and ensure great results.
Here’s Why Newsletters Still Matter!
All businesses need continues marketing to obtain new customers as well as maintain relationships with past and existing customers. This is where email newsletters come in handy.
5 Social Media Post Ideas to Boost Brand Awareness
You don’t have to post all day, every day. You just need a solid schedule that you follow and to ensure your content is relevant and branded to portray your business in the best light.
Setting up Facebook Ads for Your Small Business
Planning your Facebook (Meta) advert and how to select the best target audience and matching ad budget for your brand.
7 Do’s and Don’ts of Live Chat Support for Customer Care
If you have not adjusted your customer care approach to accommodate for online live chatting, then we’re here to change your mind.
