Real Receptionist_blog feature_Why Outsource is a Resource_photo by krakenimages

Is Outsource a Resource? YES!

Many companies are looking to achieve more with less: fewer staff, lower costs and less drama, but more flexibility and increased profit. Believe it or not, outsourcing business processes can help enable these previously unattainable targets. 

5 Ways Outsourcing Can Benefit Your Business:

1. Cutting Costs

Cost cutting is one of the primary benefits of outsourcing. When you outsource business processes, resources are shared between multiple businesses, allowing for a lower cost per business compared to the cost of employing someone. Real Receptionist is a company to whom you can outsource receptionist services. They will answer and transfer your telephone calls, take messages and even book appointments on your behalf, and your customers will never know that they are talking to an off-site receptionist. 

2. Access to expertise when you need it.

When skilled experts aren’t available in your region, or when you don’t need those skills all the time, but just occasionally, outsourcing the requirement can solve your problem. Cleaning services are a good example of a service that you can outsource to a company like Smart Care Cleaning, who can come in and clean after construction or when a particularly deep clean is required at your home or business.

3. Time Management

Often, time management is one of the hardest things to master when running a business. Outsourcing some of the work will help you focus on the more important tasks, as well as alleviate the stress of missing deadlines due to mismanaged staff members or in cases where employees may call in sick or need to go on leave. Partner4life is a medical practice management company to whom doctors, physios and other medical professionals can outsource their invoicing, collections and book-keeping. 

4. Professional Image

Start-ups and SME’s are often owner-run and owners are often over-run with the day-to-day business of running a business. Outsourcing certain services and processes, such as the answering of your landline calls to Real Receptionist, will ensure that your phone calls are always professionally answered and create the impression that your business is supported by a large staff or physical presence. 

5. Customer Satisfaction

The improvement of customer service is the real bonus of outsourcing. When you focus on your main business and outsource the rest to professionals, you’re able to offer more efficient and effective services to your customers. Customer satisfaction will lead to repeat business with customer referrals, so it’s an integral part of getting new business. A ticket system can help you keep track of customer interactions and ensure that queries are not missed. By outsourcing your ticket management to a company like Arc Technology, you can make sure your customers never slip through the cracks.

Outsourcing can be a powerful resource for businesses large and small. Interested to learn more about growing your business in profitable ways? Read our other article, Top 10 Customer Service Tips for Small Businesses.


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