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Ever wondered what happens in the office of a virtual call answering service? We chat with Desiree, an operator at Real Receptionist since they opened their doors in 2020, to discover what goes on behind the scenes.
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Call operators are expected to represent the business they are assigned to with professional and friendly tones. They cannot lose their cool when a caller is rude, annoying or angry.
While you may be tempted to put a caller in their place, it’s better to remain professional and take the high road.
Real Receptionist offers flexible call answering, transferring and message recording services, with professionally trained operators that can be instructed to assist with calls as and when you need it.
With a Real Receptionist subscription, you get the benefits of an in-house receptionist at a fraction of the cost.
Tips that every employee answering business calls can (and should) use.
Hiring a virtual call answering assistant has numerous benefits, but these are the top three that matter most to small businesses.
Here are 9 tips for small business owners on how to prepare and stay profitable during the holidays.