Tag: Call Etiquette

How We Deal with Upset Callers

Nov 25, 2021

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by

RealRecep

in Blog

Call operators are expected to represent the business they are assigned to with professional and friendly tones. They cannot lose their cool when a caller is rude, annoying or angry.
What NEVER to Say to Calling Customers

Oct 20, 2021

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by

RealRecep

in Blog

While you may be tempted to put a caller in their place, it’s better to remain professional and take the high road.