Privacy Policy

POPIA Compliance Policy for realreceptionist.co.za

Effective Date: 22 August 2024

At realreceptionist.co.za, we are committed to safeguarding the privacy of our website visitors, clients, and partners. This POPIA Compliance Policy explains how we handle personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Purpose of the Policy

The purpose of this policy is to ensure that we process personal information in compliance with POPIA, while ensuring transparency and protection of the privacy rights of our website visitors, clients, and employees.

2. Personal Information We Collect

We may collect the following types of personal information:

  • Contact details: Name, email address, phone number, and physical address.
  • Usage data: Information on how you use our website and services, including your IP address, browser type, and access times.
  • Client data: Personal and business information provided during the course of our services.

3. Purpose for Collecting Personal Information

We collect personal information for the following purposes:

  • To provide and manage our services effectively.
  • To communicate with you regarding our services, updates, and marketing.
  • To comply with legal and regulatory requirements.
  • To improve our website and services based on user behavior.

4. How We Process Personal Information

We will process personal information in a lawful, fair, and transparent manner. The information will only be processed for the purposes for which it was collected and will be accurate and kept up to date where necessary.

5. Disclosure of Personal Information

We will not share your personal information with third parties unless:

  • You have given your consent.
  • It is required by law or to protect our legal rights.
  • We engage third-party service providers to perform services on our behalf, in which case they will only process your personal information according to our instructions and with appropriate security measures.

6. Security of Personal Information

We take reasonable and appropriate measures to secure personal information against unauthorized access, loss, or destruction. These measures include encryption, secure servers, and access controls.

7. Retention of Personal Information

We will retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once personal information is no longer required, it will be securely deleted or anonymized.

8. Your Rights Under POPIA

Under POPIA, you have the following rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You may request corrections to your personal information if it is inaccurate or incomplete.
  • Deletion: You may request that we delete your personal information in certain circumstances.
  • Objection: You may object to the processing of your personal information for direct marketing purposes.
  • Withdrawal of Consent: If processing is based on your consent, you have the right to withdraw that consent at any time.

9. How to Exercise Your Rights

To exercise your rights or if you have any questions or concerns about the processing of your personal information, please contact us at:

We will respond to your request within a reasonable time and in accordance with POPIA requirements.

10. Changes to This Policy

We may update this POPIA Compliance Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this page periodically for the latest information on how we process personal information.

Contact Us

If you have any questions or concerns about this policy or our data protection practices, please contact us at: